01.
Account support
For account balances, transactions, documents, or active instructions, sign in and send a secure message through your SACHEL portal.
Contact SACHEL
How can we help?
Choose the contact route that best fits your enquiry. Use secure portal messaging for account matters, or the official SACHEL contact details provided to you for general questions.
Contact options
Send your enquiry through the right channel.
Using the appropriate channel helps keep account information private and gives the team the context needed to direct your enquiry.
02.
General enquiries
For questions about SACHEL or applying for an account, use the official contact details provided during onboarding or account review.
03.
Security concerns
If you notice unfamiliar activity or suspect someone has accessed your account, contact SACHEL promptly through a known official channel.
Do not send passwords, one-time verification codes, or complete payment credentials in a general enquiry.
Before you contact us
A few details can help us direct your enquiry.
For account support
Sign in and include the relevant account or instruction reference, if available. Avoid sharing your sign-in credentials.
For a security concern
Describe the activity you noticed and when it occurred. Do not include passwords or authentication codes.