01.
Account access
Access to the SACHEL portal is tied to your account credentials. Verification steps may be required during sign-in or when account activity needs confirmation.
Security
Clear controls at every stage.
Account access, financial instructions, and account records each have a defined place in the SACHEL service. Here’s how the process works and what you can do to help protect your account.
Account protection
A managed process, with activity you can follow.
SACHEL reviews financial instructions before processing. The portal provides a place to submit requests and view their status, along with available account records and confirmations.
02.
Instruction review
Financial instructions are submitted through the portal and reviewed by SACHEL operations before processing. Additional confirmation may be requested where appropriate.
03.
Recorded activity
Requests and confirmed account activity are recorded in the portal, helping you follow progress and refer to available confirmations, statements, and receipts.
Instruction process
From request to account record.
Each instruction moves through submission and review. It is not an immediate, self-service transfer.
- 01
Submit
Provide the requested details through your secure account portal.
- 02
Review
SACHEL operations checks the instruction and may request clarification.
- 03
Confirm
Once processing is complete, the account record is updated and available confirmation is issued.
Your role
Keep your access and instructions secure.
Good account security is shared. Protect your sign-in details, check instructions before submitting them, and let SACHEL know if something appears unfamiliar.
Recommended practices
- Use a unique password and keep your sign-in details private.
- Sign out after using a shared device, and avoid public devices for account access.
- Check payment details carefully before submitting an instruction.
- Contact SACHEL promptly if you notice activity you do not recognise.
Have a security concern?
Contact SACHEL if you believe your account access or activity may be at risk.