01
Information about your service
Final wording should explain where clients can find information about their account, applicable terms, fees, and the review of financial instructions.
02
Records and enquiries
Final wording should describe how clients can access available account records, ask questions, and raise concerns about service or account activity.
03
Privacy and security
The published information should identify the relevant privacy and security materials and explain how clients can raise related questions.
04
Complaints and further review
SACHEL should publish its approved complaints process, response timeframes, and any applicable external escalation options.