Useful answers about your account.

Start an application through the account opening page. You’ll provide the requested profile and verification information for SACHEL to review. Submitting an application does not mean an account has been approved or activated.

The currencies currently listed by SACHEL are USD, EUR, GBP, CHF, AED. Availability may depend on account review and your service arrangement, so confirm the options available to you with SACHEL.

Application updates are provided through the contact details used during onboarding. If further information is needed, SACHEL will let you know through the appropriate channel.

The portal provides account information and a place to submit financial instructions, review activity, and access available documents, statements, confirmations, and receipts.

Submit a deposit notification through your account portal. Include the expected sender, amount, currency, payment reference, and any supporting information requested in the form.

SACHEL operations identifies the incoming funds and reviews them against the information provided. Once the activity is confirmed and recorded, your account information is updated and a confirmation is issued.

The current listed service fee is 10% on incoming credits. The applicable fee is itemised in the credit confirmation. See the fees page for more information about charges.

Your balance changes after the relevant funds have been confirmed, processed, and recorded through the SACHEL operations process.

No. Submit a payment instruction through your secure portal. SACHEL operations reviews the request before processing; a submitted instruction is not a direct transfer.

Provide the recipient and payment details requested in the portal, and check them carefully before submitting. SACHEL may request clarification or supporting information during its review.

Review the request status in your portal. If SACHEL needs further information, or when processing is complete, updates are provided through the applicable account channel.

Available account records are accessible through the portal’s documents, transactions, and statements areas. Completed payments are recorded, and a receipt is provided when available.

For account-specific questions or active instructions, use secure messages in your client portal. For general enquiries, use the SACHEL contact channel provided during onboarding or account review.

Contact SACHEL promptly through an available account or onboarding channel. Describe what you noticed and when. Never include your password or one-time verification code in a message.

For your security, avoid using public or shared devices to access your account. If you must use one, sign out when finished and do not save your credentials.